Privacy policy

When you ask for a preview

The form asks for one thing: the address of your current website. We use it to redesign your website. It's kept in our own database and sent to us in an email, through Google, which handles our email. To stop spam, your internet address is kept with your request, but only in a scrambled form.

Your website's words and photos

To build your preview, we copy the words and photos from your public website. We keep them with our project files and use them only for your redesign.

When you text us

If you text us, your phone number and your messages are kept in our business phone service, Quo, and used only to answer you and to talk with you about your website. We don’t send marketing or promotional texts. Message and data rates may apply, and you can reply STOP at any time to stop texts from us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party.

When you use the chat

The chat in the corner of each page answers questions from what this website says. What you type in it is sent, with the conversation so far, to the outside service that writes its answers, and the conversation stays in your browser only until you close the tab. We don’t keep your questions, and they aren’t linked to your name or email. Please don’t type anything private into it.

Keeping robots out

When you click into a form or open the chat, a service called Cloudflare Turnstile checks that a person is using it, not a robot. Most people never notice it. Now and then it asks you to tick a box. To tell people from robots it reads technical details such as your internet address and your browser, and Cloudflare says it uses them only to detect and block robots and to improve that check, not to identify or target anyone. Cloudflare’s Turnstile privacy addendum says more.

How we see which parts of this page get read

This website keeps its own simple count of how visitors use the page: which sections come on screen and for how long, which forms are seen, typed in and sent, which recordings are played, which of its links are clicked, the kind of device, and the website that sent you here. Each visit is a random number, never your name or email, and your internet address is kept only in a scrambled form, to stop spam. Your browser also remembers, for 30 days, that you’ve already asked for a preview, so the forms don’t ask you again. To switch the counting off in your browser, open this website once with ?metrics=off at the end of its address.

The Meta pixel

This website uses the Meta (Facebook) pixel so we can tell whether our ads are working. It sets cookies and tells Meta when the page is viewed and when a form is sent. It doesn’t send Meta your email address or what you typed. You can limit this in your browser settings, through your Meta ad preferences, with an ad blocker, or with ?metrics=off as above.

Google Analytics

This website uses Google Analytics so we can see how many people visit, which pages they read and where they came from. It sets cookies and sends Google information about your visit, such as the pages you view, the device and browser you use and a rough location from your internet address. It never receives anything you type. You can limit this in your browser settings, with an ad blocker, or with ?metrics=off as above.

Google Ads

This website also uses Google Ads’ tag, so we can tell whether our Google ads are working and so Google can show our ads to people who have visited this website. It sets cookies and tells Google when a page is viewed. It never receives anything you type. You can limit this in your browser settings, through Google’s My Ad Center, with an ad blocker, or with ?metrics=off as above.

What we don’t do

We don’t sell or rent your information, and we don’t share it with anyone except the services we need to run this website and deliver your website: our web host, our email, our business phone service for texts, the service that writes the chat’s answers, Cloudflare to keep robots out, Meta for the ad measurement above, and Google for the visit counts and ad measurement above.

Your choices

Ask us to see, correct, or delete what we have about you, and we’ll do it within a few business days.